IBM To Use Avaya VoIP

IBM and Avaya have struck an agreement to integrate Avaya’s VoIP technology with IBM’s enterprise email, Web conferencing and instant messaging offerigns Lotus Notes and Domino.

The two say the main outcome will be to enable “click-to-call” capabilities in email and instant messaging products across Lotus Notes, Domino and IBM Lotus Sametime.

By selecting multiple names, users will be able to “click-to-conference”.

IBM will also integrate audio conferencing provided by Avaya Meeting Exchange with Lotus’ Web conferencing solutions, giving Web conference participants a visual indication of who is speaking and the ability to dial out to new participants, mute lines and control volume, among other capabilities.

The “click-to-call” and integrated audio capabilities are built on a common telephony service provider interface (TSPI) established by IBM. The TSPI allows telephony providers, such as Avaya, to build off of this framework.

IBM and Avaya have a long-standing relationship that has produced solutions across a range of technologies, including Contact Center, IP Telephony, and Speech Self-Service, say the companies.

“Click-to-call” functionality and Web conferencing integration is scheduled to be available with Lotus Sametime in the fourth quarter of 2005 and with Lotus Notes and Domino in the first quarter of 2006. Integration with IBM Workplace Collaboration Services is expected in the future.

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